Terms & Conditions

Terms & Conditions

  1. General

1.1 Welcome to the website www.thecaviarhouse.com (hereinafter referred to as the "Website").

The website is the electronic retail shop of the products (caviar and fish hatchery products) offered by the company under the name “CAVIAR SINGLE MEMBER PRIVATE COMPANY”, incorporated at Mykonos Greece, Epano Vryssi 84600 Greece, Tax Registration Number:801180240, Tax Office: Mykonos, phone number: (+30) 211 1088 555 and e-mail address: concierge@thecaviarhouse.com (hereinafter referred to as “THECAVIARHOUSE”, “we”, “us”). 

The access to the Website and to the products and services offered therethrough (hereinafter called the “Services”), the use of the Services as well as the execution of transactions are subject to these terms and conditions (hereinafter the “Terms and Conditions”). The unconditional compliance to the Terms and Conditions, which apply to the entire content of the Website, is a prerequisite for use of the Website by the visitor/user/consumer/member/buyer (hereinafter jointly the “User”). Therefore, the User has to read carefully the Terms and Conditions, before using the Services and in case of disagreement, he/she has to abstain from the use of the Services and their content. It is highly recommended that the User reviews the Terms and Conditions for any occasional updates. The use the Website means the unconditional acceptance of the Terms and Conditions, even though any changes to the content of the Terms and Conditions have been effected.  

1.2 You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future. THECAVIARHOUSE reserves the right to amend, update or upgrade at any time, without prior notice to the User a) all Terms and Conditions or any part thereof, b) all the content of the Website or any part thereof and c) the exterior appearance (interface), structure or composition (configuration) of the Website and its technical specifications, or any part thereof, as well as to limit the access to the Website or any part thereof it and/or to give access to the Website through subscription. THECAVIERHOUSE also reserves the right at all times, without cause and without prior notice to the User to cancel, suspend or terminate the Website’s operation. Access to the Website is allowed under the Terms and Conditions and we reserve the right to remove or change the Services without prior notice.

1.3 The Website also contains links to other websites, which are not operated by THECAVIARHOUSE (the “Linked Sites”). THECAVIARHOUSE has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and rejects any responsibility therefor or for any loss or damage that may be caused by their use. Your use of the Linked Sites is subject to the respective terms and conditions which apply to each website.

1.4 By registering on our Website, you automatically become a member of THECAVIARHOUSE newsletter and enjoy any privileges provided by such newsletter. At same time, you agree that you have read and accepted the Terms and Conditions as well as the Privacy Policy and Personal Data Protection Policy of the Website. In case you wish to be unsubscribed from our newsletter you can contact our customer service department through the Contact section or by clicking the “unsubscribe” button on the newsletter. You can find the unsubscription link in any newsletter sent by us or via a relevant email message to the address concierge@thecaviarhouse.com or by phone call to the customer service department, in the telephone number (+30) 211 1088 555, during the working days from 10.00 am till 17.00 pm. If you wish, you may also contact with the Data Protection Officer (DPO), via a letter sent by email or by post to the attention of the “Data Protection Officer”. 

1.5 It should be noted that the Contact section and the customer service department, through the “Frequently Asked Questions” or “Communication” section intend solely to provide online help and information and by no means to substitute the Terms and Conditions. Our Privacy Policy and Personal Data Protection policy constitute integral parts of  the Terms and Conditions and fully bind the parties (THECAVIARHOUSE and the Users) as provided under the terms of article 1.2. above.

2. Description of transactions and services

2.1 THECAVIARHOUSE reserves the right to select freely the products that it displays on its Website and to modify, update and/or withdraw same at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw same at any time and without prior notice and/or subject to any deadline, on the condition that it informs the Users thereon to the extent that such information is provided by the law.

2.2. In addition, the Website features videotaped and photographed recipes and food preparation recommendations based on the products sold on though the Website; all Users have access to such recipes and recommendations exclusively for domestic use. The Website content and recipes are intended exclusively for consumers who are above the age of eighteen (18). The result of the execution of these recipes cannot be guaranteed, even if all steps are followed according to the instructions given by us or the producer. The consumer is solely responsible for the result or any problem that may arise whilst preparing a recipe. In short, each recipe is provided “as is”. The additional information about each product must always be taken in serious consideration, whether it refers to storage, consumption, cooking or any other possible use of such product, as well as to the properties of the devices and other tools used for the execution of the recipes.

3. Privacy policy and Personal Data Protection Policy

Our Privacy and Personal Data Protection Policy, which explains how we will use your information, can be found in the section entitled “Privacy Policy”. By using the Website, you agree to the content of this section and guarantee that all data provided by you is accurate, true and up to date.

4. Prohibitions when accessing and using the Website

4.1 You shall not misuse the Website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.

4.2 In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other Users, violate any other person's proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as "spam", or attempt to influence the performance or functionality of any facilities of or accessed through the Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. THECAVIARHOUSE will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.

4.3 You may connect to our website under the terms of articles 5.5. and 15 with your own means and via companies and providers of your choice.

5. Intellectual Property, Software and Content

5.1 The website www.thecaviarhouse.com is the official website of THECAVIARHOUSE. The intellectual property rights of all the software and content in which you have access (including photographs and videos) on or through the Website remains the property of THECAVIARHOUSE or its licensors and are protected by international copyright laws and treaties on intellectual property rights. All such rights are reserved by THECAVIARHOUSE and its licensors.

5.2 Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on the Website, nor may you use any such content in relation to any business or commercial activity without THECAVIARHOUSE written permission.

In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by THECAVIARHOUSE or its licensors. Moreover, you are not granted any license or consent to use THECAVIARHOUSE logo and trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without THECAVIARHOUSE written permission.

5.3 Photographic representation of our products: Every product which is sold through our Website, is accompanied by a description and one or more photos, since we want the main elements of the product to be fully understood by the User, as provided by Law, before proceeding to his/her order, We have made every possible effort to ensure a realistic and accurate photographic representation for the majority of the products sold through our Website. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.

Please note that, although THECAVIARHOUSE has tried to accurately display the colors of the products, the actual colors you see will depend on your monitor specifications and therefore may not be accurate. Moreover, in some photos or/and videos, you may see information or details which do not respond to the latest presentation of the product, since the photo or video has been taken/made in prior status. In any case, the photos which accompany the products, do not constitute a contractual document. 

5.4 We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through the Website, as well as for the content of third parties to which you are linked or have access through the Website.

5.5 Website access license: Users are hereby granted a limited license to access and make personal use of the Website, but not to download or modify it, or any part of it, except with THECAVIARHOUSE’S express written permission. This license does not allow for any resale or commercial use of the Website or its content, any collection and use of any product listings, descriptions, or prices, any derivative use of the Website or its content, any downloading or copying of account information to the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. Although, the Users have the right to freely download the represented in the Website recipes, only for domestic use.

5.6 It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Website or any part of it for any commercial purpose, without our express written permission.

5.7 You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website of THECAVIARHOUSE and its affiliates without our written permission. You may not use any “meta tags” or any other "hidden text" based on names or trademarks of THECAVIARHOUSE or its affiliates without our express written consent. In case of unauthorized use, the license granted by THECAVIARHOUSE is terminated.

5.8 You are not authorized to use any logo or other proprietary graphic or trademark of THECAVIARHOUSE, or open source code or part of the link without our prior written consent.

6. Terms of sale

6.1 The orders which are placed through the Website are governed by the Greek legislation. The User may has the right to proceed to a valid order through the e-shop, only if he/she has the capacity to perform legal acts as provided for into the Greek Civil Law [namely, if the User is above the age of eighteen (18) and has not been under judicial support]. Legal representatives of any legal person may also place orders. THECAVIARHOUSE reserves the right to claim the return of the orders placed by legally uncapable persons by its supervisors or its guardians. 

6.2 Each User may select the product of his/her interest from the range of the products provided through the Website. In any case, the products’ selection lies with the Users’ decision. We usually dispatch products only to member states of the European Union (see Shipping Policy in article 8). For deliveries outside the European Union, you may contact our customer service department via the Contact section. THECAVIARHOUSE examines these orders through a special procedure, since there are specific duties or restrictions on the sale of certain products in some countries outside of the European Union. The Users will be informed on the acceptance or rejection of their request by e-mail, to the e-mail address which has been indicated by the User during the place of the order, within ten working days. Furthermore, the User may choose to take delivery of the products from the physical shop of THECAVIARHOUSE which is based at Mykonos Greece (Epano Vryssi region) (see in detail in article 8 below). The order process is provided under terms 6.3, 6.4 and 6.5 below. It is noted that in any case, the automated message which appears on the screen and shows the details of the submitted order, does not constitute any acceptance of such order, which is received subject to the above procedure. In case of acceptance of the order, you will receive an order confirmation, as above, which shall include the details for the completion of the order effected through payment of the respective amount.

6.3 In order to offer you a better and more complete service and to facilitate your future purchases, when placing your first order, you may either create an account of registered user (user account) on the e-shop of THECAVIARHOUSE, by filling your personal data to the respective registration form, with the reservation of article 1.6 above, or proceed to your purchase as a guest (guest user). Each time you make a purchase, you fill in all the details of your order request which appear on the checkout form. All data sent to THECAVIARHOUSE is managed by authorized personnel thereof, falls within the Privacy and Personal Data Protection Policy held by THECAVIARHOUSE and is collected and processed with the ultimate safety and care, according to the terms of the above Policy and only after your express consent, which is provided to us through the delivery of the above form. In any case, each time you send an order request to THECAVIARHOUSE, you should accept first the Terms and Conditions, which govern all the transactions between you and us, as referred to into article 1 above.

6.4 THECAVIARHOUSE orders are monitored within working hours (10 am - 5 pm, Greece local time) while the products are delivered only on Mondays and Tuesdays (with the exception of local public holidays in Athens, Greece), in order to ensure the timely delivery of our fresh and sensitive product and the compliance to the conditions set in article 6.9, section (a) of the Terms and Conditions. For this reason and in order to keep you fully informed and protect you the best possible extent against unforeseen circumstances, orders are completed as follows:

i) Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section (ii) as well as article 9 below. Upon successful completion of the payment, you will receive an automated e-mail confirming your order, which will also be sent to the email address you have indicated. In case you select the account deposit payment method, the order will not be executed until THECAVIARHOUSE’s bank account is credited with the total amount due.

ii) To ensure the highest possible security of your transactions, THECAVIARHOUSE may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. THECAVIARHOUSE may reject your order if there is any problem or even the possibility of any problem arising regarding this information.

6.5 i) Next, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses). The delivery of your products is subject to the Terms of article 8 below.

ii) The products are provided and delivered on the condition that we have sufficient quantities thereof. In case there is an unexpected shortage, for any reason, in any of the products you have ordered and/or in case that a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, THECAVIERHOME will make its best to contact you either by e-mail, via the email address you have indicated, or by direct phone call with you (or by all such means) to inform and consult with you for any modification, correction or cancellation of your order. In case that such contact cannot be feasible for more than 7 calendar days, then your order will be executed for the part of the products which is available and will be cancelled for the rest ones. In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order based on which your order will be executed. The shipping of the products will be carried out according to article 8 below. Compensation claims of the User, for any of the cases hereinunder, are not accepted for any reason.

6.6 Please note that shipping times may vary depending on the availability of the products and date/time that your order has been placed, since the orders are shipped only during the time and days described under term 6.4 above. Delivery times are subject to delays caused by the transport or courier companies or due to force majeure, for which we cannot be held responsible. Within the European Union, we ship overnight and you should expect to receive your order within 24-48 hours the latest from the time it was shipped. Please check article 8 on THECAVIARHOUSE’s Shipping and Delivery Policy for further information.

6.7 In case that the order is delivered via a courier company (see article 8 below) after receiving the confirmation e-mail message, you will also receive the courier tracking number in order to check the status/transit of your order through the courier service website.

6.8 In order to make a transaction with THECAVIARHOUSE you should be over 18 years old. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all data you provide us with, are true and accurate, that you are an authorized user of the credit or debit card you use to place your order and that there are sufficient funds to cover the cost of the goods. In any case, the Company reserves the right to proceed to the controls referred to in article 6.4. ii) above.

6.9 The products comply with all the terms and conditions which are imposed by the regulations on health and safety of foods, commercial ethics and the consumer protection regulations, at the time of their disposal for delivery to the buyer or the receiver appointed by the buyer. Please note that, due to the nature of our products, which are fresh and sensitive and may be altered/damaged or expire rapidly, it is the receiver’s responsibility to keep the product in perfect condition after he/she takes delivery thereof and to store the product properly by placing it in the fridge (NOT freezer) straight upon arrival. Please remove the insulating box before placing it in the fridge. Similarly, due to the nature of our products, we undertake no responsibility in case that the products will not be received by the buyer or the receiver appointed by the buyer on the delivery day, namely after the first attempt of delivery, for any reason attributed to the buyer or the receiver. THECAVIARHOUSE reserves the right to modify at any time the specifications referred to the Website in respect to any products, without prior notice.

6.10 i) All products are intended for personal use only and not for re-sale.

ii) Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on the Website as a professional you state to THECAVIARHOUSE that a) you represent or are entitled to represent the legal person in this transaction and that you bind said person and b) that you are personally responsible for tax compliance and compliance to any  market policy provisions that may apply to your business.

6.11. When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card through our secure payment processor, Stripe, or PayPal account, or when THECAVIARHOUSE’s bank account is credited with the total amount due. In case of cash on delivery or cash payment in THECAVIERHOUSE physical shop in Mykonos, the products are delivered with retention of ownership (cash on delivery applies only to deliveries within the Attica prefecture, Greece, while cash payment requires the consignment of your order in the shop by physical presence). In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due. Please note that we only accept Euro for cash on delivery, cash payments, or account deposit payments. It is also noted that if the purchase of a gift card is included in your order, you cannot choose to pay via cash on delivery, cash payment or account deposit payment.

6.12 During the processing of your order you will receive a number of automated emails informing you on the progress of your order.

i) These emails concern the following steps:

a) Order confirmation: as provided in articles 6.4 and 6.5. above

b) Order processing: When the products of the order are ready to be shipped to your address, along with the consignment note.

c) Incomplete order: You will be notified via communication in case one/some of the products of your order has/have not been collected and the order has remained incomplete.

d) Cancelled order: In case your order has been cancelled for one of the reasons, mentioned to the current Terms and Conditions.

ii) In addition, in case anything is missing or any problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the phone numbers you have indicated when you have been registered or when you have placed your order on the Website.

6.13 By sending an order request you consent to receive the above notices, which are a prerequisite for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction. In case you are not receiving these e-mails, you have to contact our customer service department through the Contact section. The parties agree and acknowledge that the communication described in article 6.12 and the pattern of said communication (by e-mail or telephone) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our customer service through the Contact section.

6.14 In case that you place an order via phone call to our customer service department, you agree on the following:

i) your calls are recorded (as we mention at the beginning of every phone call) for safety reasons and for the proper execution of your orders. 

ii) The payment of your order is completed by credit card, account deposit payment in a bank account, by cash on delivery only in Attica Prefecture, Greece or through consignment from our physical shop in Mykonos, after cash payment on the spot. Please note that the option of cash on delivery in Attica Prefecture does not imply in case that during the placement of the order, the User appoints more than one receivers for the products in order.

iii) Our messages to email addresses, as described above in the article 6.12, are sent to the User, if such possibility is provided, to the email address which will be indicated to our competent representative. Otherwise, the User accepts that the confirmation of the order, as written down in the phone call, consists full evidence of the total order and its price, and also constitutes your full written information, notification and confirmation of your order, to the extent that provided by law. In case that any problem arises with your order, we will reach you out by phone call to the telephone number you have indicated to us.

Iv) All other Terms and Conditions fully apply into the orders by phone call.

7. Pricing

7.1 The User accepts that THECAVIARHOUSE maintains in general the right r to change freely its pricing policy, to modify the quoted prices on the Website and to change and/or withdraw the offers at any time, with or without prior notice to the Website Users, who will be informed on the current price through the relevant posting on the Website. The aggregate amount may be different depending on the country/location of the delivery place, according to our commercial policy in force, the VAT charges or other legal charges in force at the time of delivery as well as the relevant shipping expenses to the country of destination of the product. Whilst we try to ensure that all details, descriptions and prices displayed on the Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If your order is canceled according to this term, while you have already paid for the products, you will receive a full interest-free refund.

7.2 All prices are displayed in EURO and are inclusive of VAT (Greece). The prices stated in our website, may differ from country to country for the same product, because of the VAT rate or other lawful charges, which are applicable in the country where the product will be shipped. Shipping costs will be additionally charged and you will be notified of the cost when placing your order. Any additional charges that may occur are clearly displayed and included at checkout. We are not responsible for extra charges occurred by exchange differences and by financial institutions and electronic platforms of payment, during the payment via credit card of different currency.

7.3 The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail. We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the Website at any time without prior notice. We also reserve the right to refuse to process any orders that you have placed based on information contained in the Website that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies.

8. Delivery/shipping of products

8.1 Our scope is to ensure the absolute satisfaction of the User in order for you to enjoy our products at excellent condition. For the utmost freshness and quality, all of our products are dispatched on an immediate delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 48 hours. Please, place the product to the fridge as soon as possible after you took delivery thereof, after removing the thermos-insulating package. Once it is opened, the product must be consumed up to 1-2 days. The expiry date is written in the package.

8.2 Time, Means, Place of Receipt/Delivery: The delivery time of your order is determined upon finalization and confirmation of the order. The ordered products are shipped to the place of destination that you have indicated, during the submission of your order, under the following terms.

a) The shipment of products (except for shipment to Attica district, Greece) will be carried out by the American express courier company “United Parcel Services” (UPS) or by a transportation company. THECAVIARHOUSE and its contractors take all necessary measures to ensure the timely delivery of the order to the buyer/User or the third-party who has been indicated as the consignee of the product (see below under section c) within the framework of the basic delivery schedule of UPS or the cooperating transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on UPS or the transportation company. THECAVIERHOUSE cannot be liable for any delays caused by force majeure or unforseeable events or events beyond its control. In case of any delay attributed to itself, THECAVIERHOUSE shall make best efforts to contact with you. The transportation cost is defined each time by the pricing policy of UPS or the transportation company, which are exclusively responsible for the charges on shipping and which may alter the relevant prices at any time. THECAVIARHOUSE is not liable for any such pricing change.

b) Delivery of products within Attica district, Greece shall be carried out by transport means of  THE CAVIARHOUSE. THE CAVIARHOUSE takes all necessary measures to ensure the timely delivery of the order to the buyer/User or the third-party consignee appointed by the buyer/User (see below under section c) within the framework of its basic delivery schedule. THE CAVIARHOUSE cannot be liable for any delays caused by force majeure or unforeseeable events or events beyond its control. In case of any delay, THECAVIERHOUSE shall make best efforts to contact with you.

c) Gifts orders: You can also order products in gift package and send them to any recipient you wish within the European Union, simply by filling out the recipient's address and information into the special form you will find on the Website in order for the product is delivered directly to him/her. You may also place on order, appointing many recipients and in several destinations within the European Union, with no limitation. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery.

d) We make best efforts to send the ordered products as soon as possible, in accordance with to the terms 6.4 and 6.6. above. Due to the nature of the product it is important that it reaches the receiver latest 48 hours after being dispatched to the express courier (UPS) or the transportation company. Please note that the deliveries by UPS are made solely during on the working days (Monday- Friday, with the exception of official public holidays) according to their shipping policy. In case you wish to take delivery of the product beyond such days, you are kindly requested to contact us in order to check your request, with full reservation as to the quality of the product and the terms and conditions set out in article 6.9 section (a) above, and with extra shipping charges.

e) Due to the sensitive nature of the products, the buyer/User has to ensure that the ordered products will be received in any case by him/her or the receiver who has been appointed by the User or any third party which will be indicated by any of the User/final receiver, in case of an urgent absence or impediment. For this purpose, the buyer/User or the final receiver of the products have to check the transit status of the shipping products through the tracking number of UPS, provided under article 6.7 above, to immediately communicate with UPS (for shipment within EU) or with THECAVIARHOUSE (for shipment within Greece) for every issue attributed to the receiver (eg. unexpected impediment, appointment of a third-party which will receive the products on their behalf etc.) and to take all necessary measures in general in order to ensure the timely and safe receipt of the products in accordance with the present terms.

f) With the reservation of any special charges for the transportation and delivery of any product, which will be expressly referred to into the Website, the general pricing policy is the following:

i) For the shipping of products within the European Union (other than Greece), effected by UPS, the shipping cost is €30 and it will be included in your order at checkout. Extra charges may be required, according to the pricing policy of UPS, for orders delivered in less accessible destinations. Such extra charges depend on the weight of each order and are calculated according to the pricing policy of the transportation company. In such case, the Customer Service Department will inform you on these extra charges, before the finalization of your order.

ii) For shipping within Attica prefecture, Greece, effected by our transportation means, delivery is free of charge. We do not ship to the rest of Greece, unless there is a prior communication and request thereon with our Customer Service Department. During such communication you will be informed for the shipping and deliver costs, which are borne by the buyer/User and are paid before the finalization of the order. The shipment of the products in such areas is effected by transport company [see in detail under article 8.2 (a) above].

iii) For deliveries outside the European Union, kindly contact with Customer Service Department through the Contact section. In case you are resident in a country outside the European Union and wish that products are delivered within a European Union, your order will be processed as a usual matter, without any special contact. The shipment costs in countries beyond the European Union (see also below under term 8.4) will be notified to the User by THECAVIARHOUSE and will be paid by the User before the finalization of the order. 

Please note that all the above prices are subject to change at any time.

f) Free shipping:

i) Free shipping for deliveries within the European Union applies only to orders over €300 (including VAT) and for deliveries within Attica prefecture, Greece. Free shipping excludes deliveries to “inaccessible destinations” and hard-to-reach regions within the European Union, where there will be an additional “inaccessible destination fee” as determined by our courier provider (UPS), including the island and inaccessible destinations in Greece (see in detail in term 8.2 above). Please contact us if you need any clarification.

ii) This service is NOT applicable to deliveries to countries outside the European Union (EU).

8.3 i) Products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; they may also bear extra charges ad costs imposed by each national leglislation. THE CAVIARHOUSE cannot be held liable for any such costs. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility that such charges exist; for this reason, we recommend that you check this possibility before placing an order on our website.

ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that by ordering from the Website, you are considered as the importer of the products to the country of destination and therefore you should comply with observe all laws and regulations of the country where the goods are received.

8.4 If the ordered product is not available due to force majeure or unforeseeable reasons for more than 30 days (after the order confirmation), such as (but not limited to) production shortages, our customer service department will contact with the User to solve the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the User. If the User does not agree to proceed to another purchase, a full and interest-free refund will be offered to the User within 30 days. The refund will be made to the bank account to be indicated by the User in written form, by email message which will be sent to THECAVIARHOUSE from the email address indicated by the User upon the placement of the order thereof.

9. Gift Cards

9.1 THE CAVIARHOUSE can issue and provide Electronic Gift Cards through the website, which may be used for the purchase of any product provided from the Website (hereinafter the “Gift Card”). The decision for the purchase of the Gift Card belongs solely to the User. Each Gift Card belongs to the property of THE CAVIARHOUSE, the details of which are laid down into the email message by which the card is sent to the User or the recipient indicated by the User, in accordance with the term 9.2 below; the holder of the Gift Card keeps it as depository thereof.

9.2 The Gift Cards are sent only electronically via email in the email address indicated by the User during the order for the issue of the Gift Card. Any User who indicates a third person to take delivery of a Gift Card, has to state the surname and the e-mail address of the Gift Card’s recipient and also bears the responsibility for the accuracy of the information stated to us. Please note that the amount of a Gift Card is not paid in cash or in cash on delivery or by deposit in a bank account, but only on the payment method provided to into the next article. This means that if your electronic shopping basket includes a Gift Card, payment cannot be effected though the above methods of payment, even if there are also other products in your basket. A Gift Card cannot buy another Gift Card. You cannot exercise the right of cancelling or returning the Gift Card itself after the confirmation email, namely after the finalization of the issuing order. Note also that you cannot return a Gift Car which has not been used.

9.3 Please ask the recipient to check that their Gift Card is not caught in their junk mail, spam or firewalls. If it is not and they cannot view the email, please contact our customer service department as soon as possible through the Contact section for help. Upon your request, the Gift Card may be sent to the recipient in a specified future date. 

9.4 Please note that you cannot use (redeem) many Gift Cards for one order. For each order you can only use (redeem) one Gift Card. The total value of a Gift Card must be fully used in one order, therefore you cannot use (redeem) part of a Gift Card value in an order and you cannot purchase products of lesser value than that of the Gift Card. If a User or a third-party holder of a Gift Card places an order and makes a transaction using a Gift Card, the Terms and Conditions apply and the same procedures set out for the purchase of products should be followed. In case that the aggregate purchase cost exceeds the total amount of the Gift Card, the difference can be paid by any means which are indicated in article 10 below.

9.5 The Gift Card is valid for twelve (12) months, starting for the date that it was sent to its recipient. During its expiring date, the gift card cannot be renewed or used for the purchase of products through the Website, neither the non-used amount can be claimed.

9.6 The Gift Card constitutes a bond for its bearer, who is solely liable for the use and retention of the gift card. In case of theft, loss or destruction the Gift Card is not replaced. Nevertheless, THECAVIARHOUSE can replace the Gift Card in case of change of its format. 

9.7 In case of a delay in the receiving or no receiving at all of the Gift Card by its receiver (namely, the User or the person indicated thereby) for reasons beyond the control of THE CAVIARHOUSE, including but not limited to the above cases: a) there are deficiencies or malfunctions on the communication lines/systems, b) delay on the transmission of information or data or loss of information or data due to reasons referred to the section (a) above, c) inaccuracy of the personal data of the Gift Card’s receiver, as provided during the issuance order, d) no delivery of the Gift Card in the indicated email address, e) the email that have been sent by THECAVIARHOUSE has been treated as spam or undesirable message, including the case described in the term 9.3 above.

9.8 Gift Cards that have been initially hold by any illegal way, are of zero amount and invalid and cannot be used for the purchase of products and the relevant amount cannot be returned.

9.9 The gift card cannot be used for advertisement purposes or for the promotion of products and services of others, other than THECAVIARHOUSE.

9.10 The request for issuance, purchase an/or use of a Gift Card means that you fully approve the Terms and Conditions, including the terms of the present article.

10. Payments

10.1 In order to serve you in the best and most effective way, THECAVIARHOUSE offers a choice of payment methods for the products you are interested to buy. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested to buy, i.e. a) via credit card, debit card and wallets (i.e. Apple Pay) through our secure payment processor, which we use in the Website (Stripe), b) through a third party online payment service provider, like PayPal for example, or c) as otherwise agreed with the customer service department (i.e. deposit in a bank account, cash). Please note that it is not possible to combine different payment methods for one order.

10.2 More specifically, we accept payments by all major international credit cards and debit cards such as VISA, VISA Debit, MasterCard, PayPal, ApplePay; we also accept payments by Gift Cards of THECAVIARHOUSE and any other means of payment processed through our secure payment processor (Stripe), which we use in our e-shop. We also accept cash on delivery payments ONLY within Attica, Greece and as well as direct deposit in THECAVIARHOME’s bank account. Please note that we do not accept cheques as for the payment of the purchase price. For payment in cash, please contact with our customer service department through Contact section.

10.3 Provided that you have selected to pay through credit card, the transaction will be executed and completed by one of our trusted third-party payment processors (such as Stripe or Paypal) or through our partner institutions which provide all guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL). The collection and processing of the payment information you send us is done exclusively by the contracting third-party payment processing platforms, which are solely responsible for their processing for the completion of the payment.

10.4 In case you choose to pay by credit card, you should be physically present upon receipt of the products and have your credit card or identity card with you. If the order is placed on behalf of any company, a corporate credit card should be used i.e. issued in the name of the respective company. At the time of delivery, the authorized holder of the corporate credit card should be physically present with the credit card and his/her identity card. In any case, if a person who states that he/she represents the User and acts on his/her behalf upon oral authorization, appears to the distributor, at the delivery address indicated by the User, then the distributor reasonably accepts that that person acts in such capacity.

10.5 In case of payment via PayPal or via credit card or ApplePay (through Stripe), you consent and accept that you are subject to the terms and conditions of operation of said online payment service provider, given that you have contracted with it upon your registration as its member. THECAVIARHOUSE is not responsible for PayPal's and Stripe’s policies and operation. In case money is returned to you through a third party payment service provider (such as PayPal or credit cards), you may be charged with the commission charged by the specific third party provider based on its terms of use and operation, for which THECAVIARHOUSE bears no responsibility.

10.6 Please note that payment upon receipt of your order at your site - CASH ON DELIVERY - only applies within the Attica prefecture  (see under term 6.14 above), without extra charges. You pay THECAVIARHOUSE's employee only in cash and in Euro upon the delivery of your order at your site, after having checked the product/products you receive. Cash on delivery cannot be used for the purchase of a Gift Card or for multiple deliveries (see above under term 6.14 case ii) or in any other case provided into the present terms.

10.7 According to the current tax law provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off ONLY in the following ways:

  • Charge to credit or debit card
  • Payment via PayPal or Viva Wallet
  • Account Deposit
10.8 Discount vouchers, promotion codes, special offers: From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through the Website. The discount vouchers, promotion codes and special offers cannot be combined with Gift Cards and cannot be used for the purchase of a Gift Card. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuance and will clearly indicate their expiry date. Furthermore, the free shipping service as described in term 8.3 above, applies depending on the promotional activity and it does not apply to every case. In addition, we will provide special offers, valid only when used individually. It will not be possible to use these offers combined with another offer, Gift Card, discount voucher or promotion code. We also reserve the right to withdraw an offer, discount voucher, promotion code at any time, due to limited stock availability and any other operational reason or replace the product on offer with a similar stock item, where appropriate. The promotion offers, as described in the present term will be valid for as long they are uploaded on-line in the Website.
  1. Withdrawal

Taking into consideration that all of the products for sale in the Website are sensitive, may be altered/infected and expire rapidly, the right of the buyer/User to withdraw from the purchase thereof is excluded by Law. 

  1. Order change/cancellation

12.1 An order change or cancellation of any product can only be accepted if the confirmed order has NOT been dispatched, i.e. the order has not been finalized. CAUTION: Please note that after order confirmation, the delivery address CANNOT be changed for any reason and for security (anti-fraud) reasons.

12.2 In case you require the return of the amount paid to THECAVIARHOUSE upon the cancellation of your order under term 7.1 above, the relevant amount will be refunded to you in time, in the manner to be agreed between us. In case you receive the refund through a third party payment provider (like Stripe or PayPal, credit card etc. for example), you may be charged with any commission charged by the third party provider, in accordance with the terms of use and operation thereof, for which THECAVIARHOUSE bears no responsibility.

13. Returns of products in the event of actual defect or lack of agreed capacity

We remind you that under the Greek Law, the seller is liable for the actual defects and lack of agreed capacities (article 5 of L. 2251/1994 and article 534 of Greek Civil Law). Due to the sensitive nature of the products which are sold through the Website, returns of products or refunds are not acceptable (with the exception of term 7.1 above). If you receive a faulty product resulting from our fault, please contact directly with our customer service department through Contact for further details.

  1. Disclaimer of liability

14.1 The content of the Website (regarding the listed products and offered services) is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, THECAVIARHOUSE, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by the law in force, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of the Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, purchase by the Website, from the products of the Website, or arising out of a tort, pursuant to Law, or otherwise. In addition, THECAVIARHOUSE cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the contracting payment service providers, if the relevant order has been issued by THECAVIARHOUSE in due time.

14.2 THECAVIERHOUSE cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of the Website or the download of any material posted on this or any other website linked to it.

14.3 THECAVIERHOUSE and its contractors make every possible effort, in the framework of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to THECAVIARHOUSE’S services, content and transactions while maintaining the company’s high safety level. However, THECAVIERHOUSE cannot be held liable if for any reason, including negligence, the operation of THECAVIARHOUSE’S is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, "viruses" or other malicious software are identified and transmitted to the terminals of Users/visitors or if unauthorized third parties intervene in any way in the content and operation of the Website hindering its use, causing problems to its proper functioning or stealing data related to Users' personal information. Furthermore, we cannot be held liable in case of interruption to the access to our Website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.

15. Linking to the Website

You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Website that you do not own. The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without prior notice.

16. Disclaimer as to ownership of trademarks, images of personalities and third party copyright.

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with THECAVIARHOUSE, so you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on the Website are owned by the respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify the products and services and it is in no way asserted that such products or services are endorsed by or connected to THECAVIARHOUSE. You may not extract and/or re-utilize parts of the content of the Website without the written consent of THECAVIARHOUSE. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of the Website, without the express written consent of THECAVIARHOUSE. In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of the Website without the express written consent of THECAVIARHOUSE.

17. Indemnity

You agree to indemnify, defend and hold harmless THECAVIARHOUSE, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of the Website or your breach of the Terms and Conditions. In any case, and provided that THECAVIARHOUSE is responsible for any damage due to its proven and gross negligence (explicitly excluding the case of light negligence), THECAVIARHOUSE is liable to cover only the actual loss of the injured party caused by and related directly to the harmful event and THECAVIARHOUSE’s gross negligence. Likewise, all the limitations of liability set out in these terms of use apply and are recognized and accepted by the User in their entirety as valid and complying with good faith and commercial ethics.

18. Variation

THECAVIARHOUSE shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of the Website.

19. Invalidity

Any invalidity of any Term and Condition shall affect the other Terms and Conditions which shall remain in full force and effect. 

20. Communication

20.1 We always appreciate our Users’ feedback or other suggestions about our Website & THECAVIARHOUSE.COM, but you understand that our use of them does not imply any obligation to enforce them or compensate you for them (just as you have no obligation to offer them). By submitting any material to us, you consent to its use by THECAVIARHOUSE.COM in accordance with these Terms and Conditions. If you do not want to grant THECAVIARHOUSE.COM such permission, please do not submit or share any material on the Website or THECAVIARHOUSE.COM, otherwise we assume that you have accepted the Terms and Conditions.

20.2 By visiting the Website or sending us e-mails, you are communicating with us electronically. Our forms of communication with you are by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you with electronically meet any legal requirement that such communications be in writing.

We use a complaints handling procedure with a view to try to resolve any disputes that may arise. Should you have any complaints or comments, please contact immediately our customer service department through the Contact section.

21. Social media

The Website provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Instagram, Twitter Pinterest and others. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not THECAVIARHOUSE.COM. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Website. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform (for more specification see the Cookies Policy).

22. Waiver

22.1 To the extent permitted, we hereby exclude any liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the Website or the data featured on it, including, without limitation to, direct, indirect, incidental, or consequential losses, or damages, whether arising from the following indicative issues, loss of profits, loss of revenue, loss of data, loss of use or otherwise, and whether or not the possibility of such loss has been notified to THECAVIARHOUSE. The foregoing will apply whether such claims, losses or damages arise in tort, contract, negligence, under statute or otherwise. However, when using our Services, your lawful rights are not affected. Always bear in mind that our site is provided "as is”. As a result, access to it is made at the entire risk of the User.

  1. Governing Law and Jurisdiction - Out of court dispute resolution

23.1 According to Directive 2013/11/EC, incorporated into Greek law by the Common Ministerial Order 70330/2015 and Decision 31619 Government Gazette (FEK) 969/22.3.2017 (Article 8) the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union is provided. If the User/customer has a problem with a purchase made by the E-Shop and resides in the EU, he/she may use the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lngfor an out-of-court settlement of the dispute.

23.2 The Terms and Conditions are governed by and construed in accordance with the laws of Greece and for any dispute or interpretation arising therefrom the courts of Piraeus, Greece shall have exclusive jurisdiction.

24. Entire Agreement

24.1 The Privacy Policy, the Personal Data Protection policy, the Cookies Policy and all legal terms on the Website constitute an integral part of the “Terms and Conditions” and are entirely binding on the parties (THECAVIARHOUSE and the Users) and supersede any and all preceding and current agreements between you and THECAVIARHOUSE.

24.2 Any delay of the parties to exercise any or all of their rights under the Terms and Conditions does not result to the weakening or waiving from said right, which may be exercised at any time at a later stage and at reasonable discretion of the beneficiary.

Last revised: March 31, 2021